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دروس اللغة الانجليزية كيفية كتابة رسالة باللغة الانجليزية لشرح مشكلة في العمل Business Letter Basics: Addressing a Problem



Business Letter Basics: Addressing a Problem

How to Begin a Letter (Greeting)
You can use a comma (,) or a colon (:) after a greeting line.  Look at the following phrases.
·      Dear Personnel Director:   or  Dear Personnel Director,
·      Dear Sir or Madam: (Use this format if you don't know who you are writing to.)
·      Dear Dr. / Mr. / Mrs. / Miss / Ms.  (add the person’s last name): (Use this format if you know  the person’s family name. 
·      Dear Frank: (Use this format if the person is a close business contact or friend.)

Paragraph 1
a. The Reason for Writing (Topic Sentence)
Here are some suggestions on how to introduce the problem. You may choose another way of introducing it, if you prefer.
·      I am writing to draw your attention to an important issue.
·      Thank you for organizing the conference, “Finding a Balance: Work and Family”. I am writing to….
·      I am writing because, as you are aware, …..
·      With reference to our discussion last week, I am writing….

b. Describe the Problem (Supporting Details)
·      First, read the article, Finding a Balance: Work and Family. Use the information to think about problems at work. Choose a problem mentioned in the article. Three problems mentioned in the article are:
o   dissatisfaction with working hours
o   stress because of too much work
o   health problems due to work demands
·      An example of different problems (not mentioned in the article): employees spend too much time reading and answering personal emails; employees are tired and therefore not productive
o   Your idea?
Use your own words to describe the problem. Do not copy-paste sentences from the article.

Paragraph 2
a. Talk about the Goal (Topic Sentence)
For example:
·      I believe it is important to increase job satisfaction.
·      I think we need to work on reducing stress.
·      The goal is to help employees….

Use your own words to talk about the goal. Do not copy-paste sentences from the article or from the sample letter.

b. Suggest Different Options (Supporting Details)
·      Look at the article for ideas about solutions. You can use some of these or suggest your own solutions.
Use your own words. Do not copy-paste sentences from the article or from the sample letter.
Phrases for making suggestions:
·      I suggest that we (verb)….
·      I propose (verb+ing)…..
·      The company could (verb)….
·      You might consider (verb+ing)….
·      It would be a good idea to (verb)
·      Could you possibly (verb)….?

Explain why these solutions would help improve the situation.

Paragraph 3: Closing Remarks / Say Goodbye in a Polite Manner

Phrases for closing remarks:
·      Thank you for considering my request/ suggestions.
·      I wish to thank you for your time.
·      I appreciate your attention to this matter.
I look forward to ...   
·      your response
·      discussing this matter with you in in person.
·      hearing from you soon.
·      meeting you to make a plan of action together.


Ending a Letter (Signing Off)
·      Yours faithfully,
·      Yours sincerely,
·      Yours truly,

·      Best regards,




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